Product related questions

To put it in very simple terms, foods which are grown without any chemical fertilizers, pesticides, synthetic enhancers, and are GMO-free are grouped under “ORGANIC”. Organically grown foods are safer and more nutritious when compared to conventional foods. There are also several certifying agencies with mandate the rules to be followed for the food to be claimed as Organic. 

All Dhatu organic products are certified by USDA Organic (NOP) and India Organic (NPOP) standards.

Dhatu products are procured from certified organic farms located all over India, and processed in a USDA and India organic certified facility. Minimal processing and traditional methods are employed to retain the wholesomeness of the products.

Yes, the Dhatu production unit is Certified for USDA Organic and India Organic standards.

Good question! There are a number of reasons for the higher price of organic products when compared to the price of conventional products. • Very small farmer communities employ organic methods of cultivation. • Crop yield is less in the initial years of cultivation • Certification process adds to the cost – this is recurring cost required to maintain the organic status of the field. • Storage, shipping, processing of the organic products are challenging and involves additional costs. • A very small percentage of population are conscious about eating organic foods. However, with increasing awareness about organic foods, the pricing should get lowered and stabilized in the near future.

In one word - Yes! In a review of 400 published papers comparing organic and nonorganic foods, Soil Association Certification Ltd. Of the United Kingdom reported that organic crops were higher in essential minerals, phytonutrients, and vitamin C. In a 2002 University of Missouri study, chemists were shocked to discover that the smaller organically grown oranges delivered 30 percent more vitamin C than the large conventionally grown ones. Biochemists at Dumfries and Galloway Royal Infirmary and at the University of Strathclyde in Scotland analysed dozens of brands of organic and nonorganic soups and compared their levels of salicylic acid (anti-inflammatory agent). The organic soups had, on average, 600 % more healthful salicylic acid than the other soups. The examples can go on and on. Don’t forget that organic products are not only healthy, they are super environmental friendly as well.

Well you read it above, everything not used in organic food production will be used in conventionally grown food production. If you are still wondering - a lot of chemicals - which will be channelized to the environment and to our bodies!

We at Dhatu are very conscious about the products we source, process, and pack. Small and rain fed farmers are largely benefited by our business. Highest quality is maintained by processing in small batches. Further, our product are processed employing traditional methods like cold milling, sprouting, stone grinding etc. Utmost care is taken while packing and storing using organic practices.

Shipping and Logistic related questions

No, Not really. Someone from your home can also pick your parcel. Worst case, if you are not home, you can also ask your neighbor to collect it. Just communicate it with your neighbor to look out for the courier guy and the probable time of delivery.

Once the courier has reached you, you will get a message alert about your ordering being complete. If you happen to miss it, your courier will be at the courier office. You should contact the courier company with the tracking number and they will guide you on how to collect it.

In any product detail page, enter your Area PINCODE to check if we deliver to your area. If not, please contact us info@dhatuorganics.com to enquire about delivery.

This almost never happens! If it does, please write to us at info@dhatuorganics.com with your order details. We promise to resolve it at the earliest.

Please check below the estimated time of arrival at different locations.

Yes, if you have an urgent need for our products, we can arrange for the same. Please select the correct options and check the different costs for the same.

Please don’t place an order; get in touch with our customer care executive for further information. There will be special terms and condition which will be applicable for PIN not mentioned in the list.

Please check our shipping policy and charges (click here) for more

Yes, Most certainly.We understand how eager you are to get hands your hands on the products you ordered. As soon as the order leaves the warehouse, you will be sent an SMS or an Email with the dispatch details containing shipment docket number. You can track the status of your shipment on our logistic partner’s website using the docket number.

We take utmost care to pack and send your orders very professionally. Still, there might be issues rarely when the courier services don’t do their part. When this happens, please get in touch with our customer service (info@dhatuorganics.com) and we will try to redress the issue best way possible.

The shipping fee will depend on the location of delivery, weight of the total order and any special promotions we are having for the shipping coast. Please check places we deliver and places we don’t (click here).

Our official logistic partners are Fedex and VRL. However, if required we may use other logistic companies depending on the orders. We choose the best means for faster and safe delivery.

We use professional packing services to pack our products. We are always looking for more innovative and sustainable ways to pack and send our products.

Yes, but you won’t be able to place the order online. Please get in touch with our customer care (info@dhatuorganics.com) for more information.

Unfortunately our logistical partner has not given that option. But order not received can be collected from your local courier shop. Or else it can be co-ordinated from our logistic partners to send it again.

We are using the best logistical service providers in India. Public holidays, strikes and natural calamities might delay the order. Kindly bear. We are committed to do our best to serve you on time, every time.

All products are shipped and couriered on all working days. Products are not shipped on government holidays and Sundays. Strikes and weather conditions might delay product shipments. As soon as the product is shipped you will get an email or SMS.

Payment and Pricing related questions

There is no COD option as of now. We will update the website when we offer the same.

There is no minimum order amount. But shipping costs will be more affordable for orders over 6KG.

Online payment options include Bank transfer, Credit Card and Debit Card options. COD option is not currently available with us. If you wish to choose NEFT or any other options, please contact us at info@dhatuorganics.com for help.

Currently we accept Visa and Master cards.

We have tried to price our products as customer friendly as possible and also keeping in mind our farmers and employees. The prices include all taxes where applicable.

Yes! Your credit card or banking details are not stored with us. Payment gateway is secured and is authenticated by PayU Money.

You will receive an Email invoice as well as a physical copy with your product. Although we would like to avoid printing papers, it is a government mandate to send invoice with the couriered product. So you will have a physical as well as an e-invoice.

Return and Cancellation

If you received an item you didn't order or you did not receive an item you did order; please contact us within 24 hrs so we can ship the correct item. If the error was on our end, we'll ship the correct item to you at our cost. If the error was on your end, we'll figure out how to redress the situation as quickly as possible. You can always choose to buy something else for the same value or request a refund.

We strive hard to omit any errors from our end. Please do be considerate if you receive a damaged or expired product. There are humans working hard on delivering the products to your doorstep and the items might get damaged/exchanged/wrong during transit - though this happens very rarely. Inform our customer support executive. Within 24 hrs and we will offer a solution to your issue. We will need some information and post that we will make arrangement to replace the product or refund the amount. You might need to send pictures but not always. Our customer care executive will guide you.

You can always cancel your order before the product is shipped. In case if your product has left the warehouse and you got a message or mail about it then cancellation is not possible. Please get in touch with our customer support executive (as early as possible. It will help in preventing the wastage of lot of resources). We should be able to cancel and/or initiate reorder/ refund process.

The amount will be credited to your bank or card (whatever the payment mode you had used to buy the product. This should take a maximum of twenty working days.

We usually don’t cancel orders that have been placed, unless the product is out of stock or we may need some verification/information from your end. It shall be processed at the earliest and you shall be kept in the loop.

Placing orders

Just select and add your product(s) to the cart and proceed to checkout.

Absolutely! Once you add a product to the cart, press continue shopping. You can buy as many products as you need.

Yes. While during checkout, please select add new address option.

Once the payment confirmation appears on your screen, the order is confirmed. Order number is displayed on the screen. An email copy of the order details and order number will be sent to you as well.

Ans: Currently, we are not offering this feature.

No! you can use your facebook or google account credentials to login into our website. Additionally, you can check out as a guest user as well.

Please login to your account and click My Orders.

How to register?

Please click http://dhatu.in/login to register. Additionally you can use your facebook or google credientials to login.

There are no charges for registration

No! you can use your facebook or google account credentials to login into our website. Additionally, you can check out as a guest user as well.

You can have multiple registrations. A single account is created for one email id. This means that you need to use multiple email ids to create multiple accounts. You can have different shipping addresses under the same registration.

Your account reflects order history, your profile, and shipping addresses.

Login to your account and click on password reset.

Yes you can. Login to your account and click my profile. Look for the delete account option at the bottom.

Your email address will be added to our newsletter subscription. You can always opt out by clicking stop subscription link provided in the email. Phone numbers shall be used for occasional promotions. We will never share your email address or phone numbers with other promoters

Others

We are happy to help you on all working days between 10:00 to 18:00 hours. We do our best to answer all email queries within 24 to 48 hours.

Most certainly, you can write us at sales@dhatu.org, info@dhatuorganics.com

Your feedback is important and highly appreciated. Please write to us at info@dhatuorganics.com

Contacts

  • Corporate Office: 405, Contour Road, Gokulam 3rd Stage, Mysore - 570002
  • V.V Mohalla Store and Restaurant: No. 2826, First Floor, 10th Cross (Off Kalidasa Road) VV Mohalla, Mysore - 570002
  • Kuvempunagar Store: No.42/A, Vishwamanava Double Road, (Opp Dominos Pizza) Kuvempunagar, Mysore - 570009
  • Production Facility: R176, 6th Main, Hebbal Industrial Estate, Karnataka, India, 570016
  • info@dhatuorganics.com
  • +91 9611287860
  • http://www.dhatuorganics.com

Business Hours

  • Monday-Friday: 10am to 8pm
  • Saturday: 11am to 3pm
  • Sunday: Closed

OUR MISSION

To promote sustainable eco-exploration and holistic wellness through our products and services.

  • Ethical practices
  • Transparency of information
  • Quality Consciousness